{"id":2998,"date":"2026-01-03T10:01:59","date_gmt":"2026-01-03T08:01:59","guid":{"rendered":"https:\/\/holisticanature.com\/?page_id=2998"},"modified":"2026-09-29T11:12:15","modified_gmt":"2026-09-29T09:12:15","slug":"refunds_returns","status":"publish","type":"page","link":"https:\/\/holisticanature.com\/en\/reembolso_devoluciones","title":{"rendered":"CANCELLATION AND REFUND POLICY"},"content":{"rendered":"<h1 class=\"wp-block-heading\"><\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">1. Identification of the seller<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Purchases made via the online shop <strong><a href=\"https:\/\/holisticanature.com\/en\/\">www.holisticanature.com<\/a><\/strong> are managed via <strong>WooCommerce<\/strong>, as the site owner:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Hol\u00edstica Nature Ecotourism, Training and Wellbeing, S.L.<\/strong><br>(hereinafter, <em>Hol\u00edstica Nature<\/em>)<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Scope<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This policy sets out the terms and conditions of <strong>Cancellation, refunds and withdrawal<\/strong> applicable to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In-person activities (walks, workshops, forest bathing, yoga, retreats).<\/li>\n\n\n\n<li>Online activities (training courses, live or recorded sessions).<\/li>\n\n\n\n<li>Physical and digital products sold via WooCommerce.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Cancellation of face-to-face activities<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">3.1 Cancellation by the customer<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cancellations must be requested in writing to <a href=\"mailto:info@holisticanature.com\">info@holisticanature.com<\/a>, stating the WooCommerce order number.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The following conditions shall apply:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Cancellation less than 7 calendar days before the start of the activity, or failure to attend:<\/strong><br>No refund will be given for the amount paid. At the customer\u2019s request, they may take part in an activity of similar value within one year of the date originally booked.<\/li>\n\n\n\n<li><strong>Exception \u2014 costs incurred with external suppliers:<\/strong><br>Where the price of the activity includes items already committed to third parties (accommodation, hotel, transport or other services firmly booked in the participant\u2019s name), such items shall be excluded from any compensation, including the option to attend an activity of similar value within one year. This is because Hol\u00edstica Nature cannot recover or reallocate such costs once the booking has been confirmed with the supplier. This exclusion shall apply regardless of the reason for or the notice period given for the cancellation.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3.2 Cancellation by Hol\u00edstica Nature<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Hol\u00edstica Nature reserves the right to cancel an activity for organisational reasons, safety reasons, adverse weather conditions or force majeure.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In such cases, the customer may choose between:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A full refund of the amount paid, or<\/li>\n\n\n\n<li>Exchange for another activity or an equivalent date.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Online activities and digital products<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">4.1 Live online sessions<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cancellation with <strong>more than 48 hours<\/strong> in advance:<br>\ud83d\udc49 100% refund or change of date.<\/li>\n\n\n\n<li>Cancellation with <strong>less than 48 hours<\/strong>:<br>\ud83d\udc49 Non-refundable, except where justified.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4.2 Digital content (downloads, recorded courses)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In accordance with Article 103(m) of Royal Legislative Decree 1\/2007:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <strong>The right of withdrawal does not apply<\/strong> once the download or access to the digital content has commenced, provided that the customer has expressly accepted this condition during the purchase process on WooCommerce.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Returns of physical products (WooCommerce)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The customer has <strong>14 calendar days<\/strong> from the date of receipt of the order in order to exercise the right of withdrawal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Terms and conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product must be returned <strong>without using<\/strong>, in perfect condition and in its original packaging.<\/li>\n\n\n\n<li>Return costs shall be borne by the customer, unless there is a fault or error attributable to Hol\u00edstica Nature.<\/li>\n\n\n\n<li>We do not accept returns of personalised products or opened hygiene products.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Replacement of a participant<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In face-to-face activities, the client will be able <strong>to give up their place to someone else<\/strong>, notifying them by email at least <strong>48 hours in advance<\/strong> and providing the details of the substitute.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Refund procedure in WooCommerce<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunds will be made via <strong>the same payment method<\/strong> used for the order (card, PayPal, etc.).<\/li>\n\n\n\n<li>The maximum time limit for making the refund will be <strong>14 calendar days<\/strong> from the date the cancellation is accepted.<\/li>\n\n\n\n<li>Hol\u00edstica Nature will be able to process full or partial refunds directly via WooCommerce.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8. Acceptance of the policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Placing an order via WooCommerce involves the <strong>express acceptance<\/strong> of this Cancellation and Refunds Policy, which will be available before you complete your purchase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>1. Identificaci\u00f3n del vendedor Las compras realizadas a trav\u00e9s de la tienda online www.holisticanature.com se gestionan mediante WooCommerce, siendo titular del sitio: Hol\u00edstica Nature Ecoturismo, Formaci\u00f3n y Bienestar, S.L.(en adelante, Hol\u00edstica Nature) 2. \u00c1mbito de aplicaci\u00f3n Esta pol\u00edtica regula las condiciones de cancelaci\u00f3n, devoluci\u00f3n y desistimiento aplicables a: 3. Cancelaci\u00f3n de actividades presenciales 3.1 Cancelaci\u00f3n [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2998","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>POL\u00cdTICA DE CANCELACI\u00d3N Y DEVOLUCIONES - Hol\u00edstica Nature<\/title>\n<meta name=\"description\" content=\"Pol\u00edtica de Cancelaci\u00f3n y Devoluciones de Hol\u00edstica Nature. 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