{"id":2998,"date":"2026-01-03T10:01:59","date_gmt":"2026-01-03T08:01:59","guid":{"rendered":"https:\/\/holisticanature.com\/?page_id=2998"},"modified":"2026-06-21T19:58:04","modified_gmt":"2026-06-21T17:58:04","slug":"reembolso_devoluciones","status":"publish","type":"page","link":"https:\/\/holisticanature.com\/en\/reembolso_devoluciones","title":{"rendered":"POL\u00cdTICA DE CANCELACI\u00d3N Y DEVOLUCIONES"},"content":{"rendered":"<h1 class=\"wp-block-heading\"><\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">1. Identificaci\u00f3n del vendedor<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Las compras realizadas a trav\u00e9s de la tienda online <strong><a href=\"https:\/\/holisticanature.com\/en\/\">www.holisticanature.com<\/a><\/strong> se gestionan mediante <strong>WooCommerce<\/strong>, siendo titular del sitio:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Hol\u00edstica Nature Ecotourism, Training and Wellbeing, S.L.<\/strong><br>(hereinafter, <em>THE PERSON IN CHARGE<\/em>)<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. \u00c1mbito de aplicaci\u00f3n<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Esta pol\u00edtica regula las condiciones de <strong>cancelaci\u00f3n, devoluci\u00f3n y desistimiento<\/strong> aplicables a:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Actividades presenciales (rutas, talleres, ba\u00f1os de bosque, yoga, retiros).<\/li>\n\n\n\n<li>Actividades online (formaciones, sesiones en directo o grabadas).<\/li>\n\n\n\n<li>Productos f\u00edsicos y digitales vendidos a trav\u00e9s de WooCommerce.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Cancelaci\u00f3n de actividades presenciales<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">3.1 Cancelaci\u00f3n por parte del cliente<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Las cancelaciones deber\u00e1n solicitarse por escrito a <strong><a>info@holisticnature.com<\/a><\/strong>, indicando el n\u00famero de pedido de WooCommerce.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se aplicar\u00e1n las siguientes condiciones:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Cancelaci\u00f3n con menos de 7 d\u00edas naturales antes del inicio o no asistencia a la actividad:<\/strong><br>No se realizar\u00e1 devoluci\u00f3n del importe abonado. A petici\u00f3n del cliente, se podr\u00e1 asistir a una actividad de valor similar dentro del plazo de un a\u00f1o a partir de la fecha originalmente reservada.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3.2 Cancelaci\u00f3n por parte de Hol\u00edstica Nature<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">EL RESPONSABLE podr\u00e1 cancelar una actividad por motivos organizativos, de seguridad, condiciones meteorol\u00f3gicas adversas o fuerza mayor.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En estos casos, el cliente podr\u00e1 elegir entre:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reembolso \u00edntegro del importe abonado, o<\/li>\n\n\n\n<li>Cambio por otra actividad o fecha equivalente.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Actividades online y productos digitales<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">4.1 Sesiones online en directo<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cancelaci\u00f3n con <strong>m\u00e1s de 48 horas<\/strong> de antelaci\u00f3n:<br>\ud83d\udc49 Reembolso del 100 % o cambio de fecha.<\/li>\n\n\n\n<li>Cancelaci\u00f3n con <strong>menos de 48 horas<\/strong>:<br>\ud83d\udc49 No reembolsable, salvo causa justificada.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4.2 Contenidos digitales (descargas, cursos grabados)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">De conformidad con el art\u00edculo 103.m del Real Decreto Legislativo 1\/2007:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 <strong>No se admite el derecho de desistimiento<\/strong> una vez iniciada la descarga o el acceso al contenido digital, siempre que el cliente haya aceptado expresamente esta condici\u00f3n durante el proceso de compra en WooCommerce.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Devoluci\u00f3n de productos f\u00edsicos (WooCommerce)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">El cliente dispone de <strong>14 d\u00edas naturales<\/strong> desde la recepci\u00f3n del pedido para ejercer el derecho de desistimiento.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Condiciones:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>El producto debe devolverse <strong>sin usar<\/strong>, en perfecto estado y con su embalaje original.<\/li>\n\n\n\n<li>Los gastos de devoluci\u00f3n correr\u00e1n a cargo del cliente, salvo defecto o error imputable a EL RESPONSABLE.<\/li>\n\n\n\n<li>No se admitir\u00e1n devoluciones de productos personalizados o de higiene abiertos.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Sustituci\u00f3n de participante<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">En actividades presenciales, el cliente podr\u00e1 <strong>ceder su plaza a otra persona<\/strong>, notific\u00e1ndolo por email con al menos <strong>48 horas de antelaci\u00f3n<\/strong> y facilitando los datos de la persona sustituta.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Procedimiento de reembolso en WooCommerce<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Los reembolsos se realizar\u00e1n a trav\u00e9s del <strong>mismo m\u00e9todo de pago<\/strong> utilizado en el pedido (tarjeta, PayPal, etc.).<\/li>\n\n\n\n<li>El plazo m\u00e1ximo para efectuar el reembolso ser\u00e1 de <strong>14 d\u00edas naturales<\/strong> desde la aceptaci\u00f3n de la cancelaci\u00f3n.<\/li>\n\n\n\n<li>EL RESPONSABLE podr\u00e1 gestionar el reembolso total o parcial directamente desde WooCommerce.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8. Aceptaci\u00f3n de la pol\u00edtica<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La realizaci\u00f3n de un pedido a trav\u00e9s de WooCommerce implica la <strong>aceptaci\u00f3n expresa<\/strong> de esta Pol\u00edtica de Cancelaci\u00f3n y Devoluciones, que estar\u00e1 disponible antes de finalizar la compra.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>1. Identificaci\u00f3n del vendedor Las compras realizadas a trav\u00e9s de la tienda online www.holisticanature.com se gestionan mediante WooCommerce, siendo titular del sitio: Hol\u00edstica Nature Ecoturismo, Formaci\u00f3n y Bienestar, S.L.(en adelante, EL RESPONSABLE) 2. \u00c1mbito de aplicaci\u00f3n Esta pol\u00edtica regula las condiciones de cancelaci\u00f3n, devoluci\u00f3n y desistimiento aplicables a: 3. Cancelaci\u00f3n de actividades presenciales 3.1 Cancelaci\u00f3n [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2998","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>POL\u00cdTICA DE CANCELACI\u00d3N Y DEVOLUCIONES - Hol\u00edstica Nature<\/title>\n<meta name=\"description\" content=\"Pol\u00edtica de Cancelaci\u00f3n y Devoluciones de Hol\u00edstica Nature. 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